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KnowledgeBase

Online Store Issues

Payment Methods, Shipping Options, Delivery Times, Tracking

Articles

  • Buying in other currency
    Q: Hello, Im a teacher in Australia and am very interested in purchasing your products.Problem is there are rules about buying OS and have currency converted to US dollars. How can I overcome these difficulties as I really want to share these great resources with my staff.Can I have an invoice in...
    0.00 - 03/16/2010 - Similar Articles
  • Using a Purchase order / invoice instead of payment
    On most pages in our online store, there is a link for "Buying with a Purchase Order"That link goes to this page:https://secure.makeadifference.com/checkout/wholesaleSignupLoad.do?merchantId=HPPFollow the instructions on that page. The short explanation is this: fill out the form...
    0.00 - 05/18/2010 - Similar Articles
  • Can we Purchase with a check?
    Q: Can we purchase these items with an order form and a check? Can you send us an order form with these items on it?A: Our online store is designed to do this for you. There are two ways to do it: "Pay By Check" option and "Purchase Order" option.1) With pay by...
    0.00 - 05/26/2010 - Similar Articles
  • Are these prices in US Dollars?
    All prices throughout our website are in US dollars.The checkout system will do everything in USD, then your bank will do the conversion to your currency.
    0.00 - 05/26/2010 - Similar Articles
  • Do you accept Purchase Orders?
    We accept P.O.'s from public and private schools, government agencies and established businesses (with D&B rating.)International: P.O.s are accepted from selected Canadian schools and companies, all priced and paid in US dollars. No other International P.O.s are accepted. You can order with...
    0.00 - 05/26/2010 - Similar Articles
  • Purchase Orders from selected countries
    We are accepting orders from Schools and established businesses in Canada and Australia using Purchase Order under the following conditions: 1) You must submit orders via fax using the school or business' fax line on a Purchase Order form signed by a purchasing official that we can confirm via your...
    0.00 - 05/18/2010 - Similar Articles
  • International Purchase Orders - Other Countries
    We do not offer purchase-order (ship now, pay later) service to International customers (all other Countries except for selected customers in Canada and Australia.)Please enter your order with a charge card, or select "Pay by Money Order" and send payment in US Dollars in advance...
    0.00 - 05/18/2010 - Similar Articles
  • Is it too late to change shipping address or method?
    General principles about shipping: > All of our products are shipped out of a fulfillment warehouse in the Detroit, MI area (www.FulEx.com) > Orders placed at our online store are transmitted to our fulfillment warehouse within seconds after it is completed. > Any order placed...
    0.00 - 05/26/2010 - Similar Articles
  • Can I order an item that is in stock and one that is out of stock on the same order?
    Yes, but nothing will be shipped until all items are in stock. Your charge card will be charged for the whole order (unless the item is not yet in production.)For "Pre-Order" items, your charge card will not be debited until the item is ready to ship.For...
    0.00 - 05/26/2010 - Similar Articles
  • Do you count Saturday in "2nd Day" or "3rd Day" shipping?
    Short answer: No. If you need a package before the weekend, compute your shipping to arrive on Friday. Computing "Days" -Orders placed To arrive by Need to be before 1PM on: end of day: shipped via: Monday Friday ...
    0.00 - 05/26/2010 - Similar Articles
  • Shipping: Do I get a Tracking Number with USPO?
    The only true "tracking number" available is with UPS shipping. Our US Postal Service shipments are all sent with a "delivery confirmation" number, which only tells us if you received the package after the fact. International shipments via the USPO can not be...
    0.00 - 05/26/2010 - Similar Articles
  • Can I Pay By Check or Money Order?
    NOTE: "Pay By Check" does NOT mean that you will be able to enter your checking account information and create an "electronic check" for payment.____________________Can you pay by Check or Money Order? Yes, you can enter an order on our system and select the payment method of:...
    0.00 - 11/16/2010 - Similar Articles
  • How long will UPS Ground take to get here?
    That depends on where "here" is, of course. All of our shipping is done out of the Detroit, MI area. To get an exact answer to this question, go to the UPS estimating page: https://wwwapps.ups.com/ctc/request and enter your location and the following:Ship From: Warren, MI 48092...
    0.00 - 05/26/2010 - Similar Articles
  • How long will it take for US Mail (USPS) to get here?
    The United States Postal Service (USPS or Post Office) does NOT guarantee delivery at all, let alone on a particular schedule.This is even true for "Express Mail" 'over night' service. First Class mail generally goes by air, but not always for heavier packages. It depends on their...
    0.00 - 05/26/2010 - Similar Articles
  • Can I get a tracking number for my package?
    All you need is the ORDER NUMBER and Last Name on the shipping. Go here to track your order: http://www.makeadifference.com/TYG/track.phpYou will also receive an email at the end of the day that your package is shipped. For UPS shipping, you will receive the tracking number in the form of a...
    4.00 - 05/26/2010 - Similar Articles
  • What will Shipping cost?
    Our online store will answer your question precisely.The shipping cost will vary based on:1) the size and weight of the products you order,2) the method of shipping you select (UPS is guaranteed, USPS is NOT guaranteed)3) the distance from our shipping point near Detroit, MI to your location,4) the...
    0.00 - 05/26/2010 - Similar Articles
  • MasterMinding 101 course - can't find the log-in page
    I bought the MasterMinding 101 course and now I cannot find it again.The system can send you your log-in information if you can remember the email address you used when you bought it:http://www.makeadifference.com/MasterMinding101/index.php If you bought it over a year ago and the link above does...
    0.00 - 07/01/2010 - Similar Articles
  • MasterMinding 101 course - can't find the log-in page
    I bought the MasterMinding 101 Online Course and now I cannot find it again.The system can send you your log-in information if you can remember the email address you used when you bought it:http://www.makeadifference.com/MasterMinding101/index.php If you bought it over a year ago and the link above...
    0.00 - 07/01/2010 - Similar Articles
  • Stay Married Online COurse - can't find the log-in page
    I bought the Stay Married Online Course and now I cannot find it again.The system can send you your log-in information if you can remember the email address you used when you bought it:http://www.makeadifference.com/StayMarried/index.phpIf you bought it over a year ago and the link above does not...
    0.00 - 07/01/2010 - Similar Articles
  • I can't find the Academic Success Online Course log-in page
    I bought the Academic Success Online Course and now I cannot find it again.The system can send you your log-in information if you can remember the email address you used when you bought it:http://www.makeadifference.com/AS101/index.htmIf this doesn't work for you, check your original receipt for...
    0.00 - 07/01/2010 - Similar Articles
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